UX Researcher (Hybrid working)

Responsibilities:

• Explore and validate the needs of customers’ needs, painpoints and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand
• Work with different product managers and project teams in understanding their needs, make suitable recommendation and design research plans to align with overall product strategy
• Arrange and conduct different types of research, workshops, interviews and usability testing for different products during all phases of design
• Manage all research preparations including recruitment, screening of participants and scheduling of sessions; manage external research vendors for larger scale projects
• Conduct user interviews, workshops and usability testing, interpret and synthesize data
• Analyse data and key learning to develop actionable recommendations to key stakeholders
• Present and communicate research analysis clearly and be able to present to key stakeholders effectively
• Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
• Adopt user-centered design approach on various projects
• Support UX designer in creating design concepts, wireframes and clickable prototype for usability testing and / or design concept testing 
• Assist ad hoc projects as required

Requirements:

• Bachelor’s degree in Banking & Finance, Business Administration, Accounting or any related disciplines
• 2-3 years of experience working in research and UX related industries
• Familiar with different types of research methodologies, both quantitative and qualitative
• Working Knowledge in using design and prototyping tools, such as Sketch, InVision, Flinto
• Hands on experience in all aspects of design research, including recruitment, scheduling and logistics; understanding protocol; moderation skills; analysis; research deliverables and presentation of deliverables
• Ability to communicate effectively with colleagues, stakeholders and vendors, previous experience in research vendor management is a plus
• Ability to work with multiple parties both internal and external to the bank
• Be able to advocate customer-centric approaches within the bank
• Comfortable with ambiguity yet be able to work through uncertainty
• Strong verbal and written communication skills with the ability to influence the design team, stakeholders, product managers and others.
• Strong project management skills and be able to work under pressure
• Understand UX basics such as personas, user journeys and flows, wireframing and conducting usability studies,
• Have the drive the change the status quo
• Good command of written & spoken English and Chinese (including Putonghua)